Privacy policy

Last Updated: April 3rd, 2024

Tunum helps you organize and analyze personal health and wellness data from your wearable and other health and wellness devices, and from other sources. This Privacy Policy describes how we handle the personal information we collect in connection with our app and our related services.

Here are some of our key privacy principles:

  • You control how much of your information you want to share with us, and you choose whether to grant us access to data collected by your devices or to upload your medical test results.

  • To sync your health and wellness data with our app, we ask for your permission to grant us read-only access to the data collected by your wearables and other devices.

  • We monetize our services by offering subscriptions to our users, not by selling personal information.

We wrote this Privacy Policy to help you understand what personal information we collect, how we use it and disclose it, and what choices you have about it.

Personal Information We Collect

We collect the following categories of information:

Information you provide

  • Contact details and profile information, including your first and last name, email address, and date of birth.

  • Health and wellness data synced from your devices, such as data pertaining to your workouts and sleep patterns, physical activity, physiological information, diet information, medications, and female health tracking.

  • Health and wellness data you manually enter onto your device, such as information about how you feel, how much caffeine you drank, and other lifestyle details. You may also upload your blood test results.

  • Payment information needed to complete your purchase of an app subscription (including name, payment card information, billing information). Payments are provided through Apple in-app purchases, and we do not have access to or store your payment information.

  • Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.

  • Marketing information, such as your preferences for receiving communications about our services and publications, and details about how you engage with our communications.

Information we obtain from other sources

  • Third-party data providers, such as third-party providers of lab and blood work that you may choose to provide to us for analysis. Like the other health and wellness data that you provide us with access to, the data we collect from these third-parties will remain stored on your device.

  • Social media information. We may maintain pages on social media platforms, such as Twitter and LinkedIn. When you visit or interact with our pages on those platforms, you or the platforms may provide us with information through the platform. 

  • Other sources. We may obtain your personal information from other third parties, such as marketing partners, data providers, and publicly-available sources.

Automatic data collection

We and our service providers may automatically log information about you or your device, and your interaction over time with our services, such as:

  • App usage information and online activity data, such as information about how you use the app and interact with it, including the features you use, your preferred language, the date and time when you first installed the app and the date and time when you launch the app. Our service providers also may collect this type of information over time and across third-party websites and mobile applications. We may collect this information directly or through our use of third-party software development kits ("SDKs"). SDKs may enable third parties to collect information directly from the app.

  • Device data, such as your mobile device operating system type and version number, manufacturer and model, push tokens, browser type, screen resolution, and IP address (and the associated city/country in which you are located).

How We Use Personal Information

We use personal information for the following purposes:

To provide our services. This includes:

  • Analyzing your health and wellness data; 

  • Enabling you to subscribe to our newsletters; 

  • Administering, hosting, and operating our services;

  • Communicating with you and responding to any inquiries you may have; and

  • Analyzing your use of our services to allow us to evaluate and improve the services.

For research, development, benchmarking, and improving our services. We may use personal information to analyze and improve the services, identify trends, and operate and expand our business activities. 

For direct marketing. We may send you direct marketing communications, including, but not limited to, sending newsletters or publications, and notifying you of promotions, offers and events via postal mail, email, telephone, text message, and other means.

For compliance and protection, including to enforce any applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of our services, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.

Personal Information Disclosure

How We Disclose Personal Information

We may disclose personal information to: 

Third-party service providers, that provide services on our behalf or help us operate our services or our business (such as hosting, communications, data and cyber security, billing and payment processing, fraud detection, investigation and prevention, web and mobile analytics, email and communication distribution and monitoring, and customer relation management systems).

AI providers that we use to support our services or that you may interact with on our app. Here are some ways we use AI to support our services:

  • AI-assisted chatbot. You may ask our chatbot questions about your health and wellness, or for assistance with reviewing your data, including medical test results. We ask that you do not send personal information through the chatbot.

  • AI extraction tools. You may upload images or documents on the app, such as test results, and our AI tools will help you extract key information from your uploads.

We do not allow these AI providers to train their AI models using your data.

Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate, for the compliance and protection purposes described above.

Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Tunum or our affiliates (including, in connection with a bankruptcy or similar proceedings).

How You Disclose Personal Information

You may disclose information to the following individuals:

Your doctor, health advisor or wellness coach. You may share your health and wellness data with your doctors, coaches and advisors by downloading a copy of your information and sharing it with those individuals. 

Your Privacy Choices

Opt out of push notifications. If you opt in to receive push notifications within the app, we may send push notifications or alerts to your mobile device from time to time. You can deactivate push notifications and alerts at any time by changing your device settings, changing the push notification settings within the app, or deleting the app.

Unsubscribe from direct marketing communications. You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions contained in the marketing communication we send you. You may continue to receive service-related and other non-marketing communications. 

Data Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.

Children

Our services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through our services from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you.

Contact Us

You can reach us by email at support@tunum.health or at the following mailing address: 169 Madison Ave, #2397, New York, NY, 10016.